Refund policy

# Returns, Exchanges & Refunds Policy

**Last Updated: September 2026**

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ilyass987.had@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ilyass987.had@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ilyass987.had@gmail.com.

At **Adiib**, we take great care in selecting materials, preparing our products, and inspecting every order before dispatch. We want you to be confident when purchasing from us.

This policy explains the conditions and procedure applicable to returns, exchanges, and refunds for purchases made through **adiib.art**.

## 1. Return Period

Subject to applicable consumer-protection laws, customers may request a return or exchange within **7 calendar days from the date the carrier records the order as delivered**.

Return or exchange requests submitted after this period may be declined.

To avoid delays, we strongly recommend contacting our customer support team as soon as you decide that you would like to return or exchange your purchase.

## 2. Eligibility Requirements

To qualify for a return or exchange, the product must be returned in substantially the same condition in which it was received.

Unless the product is defective or incorrect, the following conditions apply:

- The product must be **unused and unworn**.
- The product must not have been altered, modified, repaired, engraved, personalized, or otherwise customized.
- The leather must remain in its original condition, without scratches, stains, creases caused by use, moisture damage, or other signs of wear.
- The product must be returned with its original packaging and included accessories, where applicable.
- Any labels, protective materials, authenticity documentation, or other components supplied with the product should be included where applicable.

Because our products use natural leather, minor variations in texture, grain, and appearance may naturally occur and do not necessarily constitute defects.

## 3. Personalized and Customized Products

Personalized, monogrammed, engraved, or specially customized products are generally considered **final sale and are not eligible for return or exchange**, except where the product is defective, incorrect, or where applicable law provides otherwise.

## 4. Change of Mind

If you wish to return a product because you changed your mind, selected the wrong color, ordered the wrong item, or simply no longer wish to keep the product, return shipping costs are generally the responsibility of the customer.

We recommend using a trackable shipping service and retaining your proof of shipment until your return has been received and processed.

## 5. Defective or Incorrect Products

If you receive a product that is materially defective or different from the product you ordered, please contact Adiib as soon as possible.

For quality-control purposes, we may request clear photographs or other information showing the issue.

For defects or incorrect products reported promptly after delivery, Adiib will assess the situation and, where the claim is accepted, arrange an appropriate remedy, which may include a replacement, exchange, repair, or refund as applicable.

Where Adiib is responsible for the issue, we will cover the applicable return shipping costs.

## 6. Return Authorization

To begin a return or exchange request, contact us through:

**Email:** adiib.art.support@gmail.com  
**Phone / WhatsApp:** +212 708 11 38 38

Please provide:

- Your order number;
- The name used when placing the order;
- Proof of purchase, where available;
- The reason for the return or exchange;
- Photographs where relevant.

Do not send a product back before receiving return instructions from Adiib.

Once your request has been reviewed, our team will provide the applicable return instructions and return address.

## 7. Inspection

Returned products are inspected after they arrive at our facility.

The inspection allows us to verify the condition of the product and confirm whether the return satisfies the applicable eligibility requirements.

If a returned item does not meet the conditions of this policy, we may decline the return or refund, subject to applicable law.

## 8. Refunds

When a return is approved, the applicable refund will be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

As a general indication, customers should allow approximately **5 to 10 business days** after the refund has been processed for the funds to appear.

For international orders, original shipping charges, customs duties, import taxes, and other non-refundable charges may not be refundable, subject to applicable law.

## 9. Exchanges

Where an exchange is available, the replacement product will be subject to stock availability.

If the requested replacement is unavailable, Adiib may offer an alternative solution, including a refund where applicable.

## 10. Policy and Applicable Law

Nothing in this policy is intended to limit any mandatory rights or protections granted to consumers under applicable law.

If you have a question about whether your order qualifies for a return, exchange, or refund, we encourage you to contact us before sending the product back.

**Adiib Customer Support**  
Email: adiib.art.support@gmail.com  
Phone / WhatsApp: +212 708 11 38 38