Last update: September 2026
At Adiib, we take special care in the selection of materials, the preparation of our products, and the inspection of every order before shipment. We want you to be able to shop with us with complete confidence.
This policy outlines the conditions and procedures applicable to returns, exchanges, and refunds for purchases made on adiib.art.
1. Doorstep inspection policy
You may refuse the order after inspecting it yourself, before accepting it from the delivery person.
Beyond this initial inspection, and subject to applicable consumer protection laws, customers may request a return or exchange within a period of 3 months from the delivery date recorded by the carrier.
Requests submitted after this period may be refused.
To avoid any delay, we strongly recommend contacting our customer service team as soon as you decide to return or exchange your purchase.
2. Eligibility conditions
For a return or exchange to be accepted, the product must be returned in a condition substantially identical to the one in which it was received.
Unless the product is defective or incorrect, the following conditions apply:
- The product must be unused and unworn.
- The product must not have been modified, repaired, engraved, personalized, or customized in any way.
- The leather must remain in its original condition, without scratches, stains, creases related to use, moisture-related damage, or other signs of wear.
- The product must be returned with its original packaging and any accessories included, if applicable.
- Any labels, protective covers, certificates of authenticity, or other items provided with the product must be included, if applicable.
As our products are made from natural leather, slight variations in texture, grain, and appearance may occur naturally and do not necessarily constitute a defect.
3. Personalized or customized products
Personalized, monogrammed, custom-engraved, or specially customized products are generally considered final sales and are not eligible for return or exchange, unless the product is defective, incorrect, or as otherwise provided by applicable law.
4. Change of mind
In accordance with our guarantee, if you wish to return a product for any reason — change of mind, incorrect color, incorrect item, or simply because you no longer wish to keep it — within 3 months of delivery, we will issue a full refund, with no justification required.
We recommend using a tracked shipping service and keeping your proof of postage until we confirm receipt and processing of your return.
5. Defective or incorrect products
In accordance with our 3-year replacement warranty, if you receive a product with a material manufacturing defect — particularly regarding stitching or engraving — or an item different from the one ordered, please contact Adiib as soon as possible.
For quality control purposes, we may ask you for clear photographs or any other information illustrating the issue.
For defects or errors reported promptly after delivery, Adiib will assess the situation and, if the request is accepted, will proceed with the replacement of the product.
When Adiib is held liable, we will cover the applicable return shipping costs.
6. Return authorization
To initiate a return or exchange request, please contact us:
Email: adiib.art.support@gmail.com
Phone / WhatsApp: +212 888 888 888
Customer service: Monday to Saturday, 10 am to 6 pm
Please provide:
- Your order number;
- The name used for the order;
- Proof of purchase, if available;
- The reason for the return or exchange;
- Photographs, if applicable.
Do not return the product until you have received our return instructions.
Once your request has been reviewed, our team will provide you with the applicable instructions and return address.
7. Inspection
Returned products are inspected upon arrival at our premises.
This inspection allows us to verify the condition of the product and confirm that the return meets the applicable eligibility conditions.
If a returned product does not meet the conditions of this policy, we may refuse the return or refund, subject to applicable laws.
8. Refunds
When a return is approved, a full refund is processed via the original payment method, as far as reasonably possible.
The time it takes for funds to appear in your account may depend on your bank or payment service provider.
As a guide, customers should allow approximately 5 to 10 business days after the refund is processed for the funds to appear.
9. Exchanges
When an exchange is possible, the replacement product is subject to stock availability.
If the requested replacement is not available, Adiib may offer an alternative solution, including a refund if applicable.
10. Policy and applicable law
Nothing in this policy is intended to limit the mandatory rights or protections granted to consumers by applicable law.
If you have any questions regarding the eligibility of your order for a return, exchange, or refund, we encourage you to contact us before returning the product.
Adiib Customer Service
Email: adiib.art.support@gmail.com
Phone / WhatsApp: +212 708113838