Last update: September 2026
At Adiib, every order represents more than just a transaction. Our products are carefully prepared, inspected, and packed in our workshop to ensure they arrive at your home in the condition we intended for them.
This shipping and delivery policy explains how orders placed on adiib.art are processed, shipped, tracked, and delivered.
1. Order processing
Once your order has been successfully confirmed, our team begins preparing it for shipment.
Each product is carefully inspected before shipment. Our quality control team checks the condition, finish, stitching, presentation, and overall appearance of the item before secure packaging.
Orders are generally processed and shipped within 1 to 2 business days, excluding weekends and Moroccan national holidays.
Once your order has been handed over to our delivery partner, you will receive shipment confirmation containing the available tracking information via email, SMS, or any other contact method provided during ordering.
Processing times may occasionally be longer during high-demand periods, promotional campaigns, public holidays, or in the event of circumstances reasonably beyond our control.
2. Delivery in Morocco
Adiib currently delivers throughout the Kingdom of Morocco.
Shipping cost
Delivery is free for all orders delivered in Morocco, unless otherwise indicated at the time of payment or as part of a specific promotional campaign.
Estimated delivery time
After shipment, domestic orders generally arrive within an estimated time of 2 to 3 business days.
These times are estimates and not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, public holidays, exceptional circumstances, and other factors beyond Adiib's direct control.
Cash on delivery
For eligible orders in Morocco, Adiib offers cash on delivery.
Customers choosing this payment method are responsible for providing an accurate delivery address and remaining available to receive their package. The exact amount of the order must be ready for the delivery person.
Repeated refusal or repeated inability to receive orders via cash on delivery may affect the availability of this option for future purchases.
3. International delivery
Unfortunately, Adiib does not deliver outside of Morocco at this time.
Customers located outside of Morocco, or those who cannot order immediately for any other reason, can nevertheless reserve their item today by contacting us directly via WhatsApp. This option allows you to secure an item as soon as international delivery becomes available, or as soon as standard ordering becomes possible again.
4. Order tracking
When tracking information is available, it is communicated to the customer after the order has shipped.
We encourage customers to track their package using the provided information.
Adiib cannot be held responsible for delays resulting from an incorrect or incomplete delivery address provided by the customer.
If a package cannot be delivered due to an incorrect address, a refusal of delivery by the customer, or the customer's inability to receive the package, additional shipping or return fees may apply.
5. Delivery issues
If your package appears damaged upon delivery, we recommend that you immediately inform the delivery person and contact Adiib as soon as possible.
In accordance with our 3-year replacement warranty, if you receive an incorrect product or one with a manufacturing defect, contact our customer service promptly by providing photographs and your order information so that our team can examine the situation.
6. Circumstances beyond our control
Adiib cannot be held responsible for delays caused by circumstances reasonably beyond our control, including: exceptional weather conditions, natural disasters, carrier disruptions, strikes, government restrictions, technical failures, or other exceptional events.
In the event of such circumstances, we will make reasonable efforts to assist customers and provide them with available information regarding their shipment.
7. Contact
For any questions regarding shipping or delivery, contact us:
Email: adiib.art.support@gmail.com
Phone / WhatsApp: +212 708113838
Customer service: Monday to Saturday, from 10 a.m. to 6 p.m.
By placing an order on adiib.art, you acknowledge that you have read and understood this shipping and delivery policy.